What to include in a first email
Describe the product or feature in ordinary language. Tell us who will use it and the decision you need to make. Mention whether the project concerns existing equipment, a software-only prototype, an available dataset, or a proposed pilot.
A useful inquiry might explain that two energy feeds do not line up, that a gateway returns an unclear device state, or that a charging screen needs to explain an incomplete request. Naming the immediate problem is more useful than choosing a research method before the scope is discussed.
Keep the initial material limited
Please begin with a short description or an appropriately redacted example. Do not send passwords, account credentials, household identifiers, confidential recordings, or unrestricted customer records to this public address. Any necessary information sharing and access arrangements can be agreed separately.
If there is a required review date, equipment constraint, or file format, include it in your message. Project timing, fees, deliverables, and responsibilities are confirmed directly. Sending an inquiry does not create a project agreement or authorize equipment access.
Company correspondence
The address shown on this page is the company correspondence address. Please arrange any visit by email in advance. This website does not provide a walk-in service, equipment booking facility, or live technical support channel.
Email links open your chosen mail application. You review and send the message there; the website itself does not submit or store an inquiry. A copy-email control is provided if you prefer to use webmail.